Read the policies (cancellation · zero tolerance · health information)
Appointment Cancellation Policy
If appointments are cancelled within 48 hours of the scheduled appointment, a $100 cancellation fee will be charged. If an appointment is cancelled within 24 hours, or if a patient does not attend, a $100 cancellation fee will be charged. No further appointments will be made until the cancellation fee has been paid. If the patient is a WorkCover, DVA, or ADF patient, this cancellation fee must be paid by the patient personally and will not be covered by the third party.
Zero Tolerance Policy
Upper Edge Surgery has a zero-tolerance approach to any verbal, aggressive or violent abuse and behaviour towards our doctors, staff or other patients. Abusive behaviour — including offensive language, yelling, verbal insults, physical violence, racial abuse or sexual harassment — will result in the person being required to leave the practice, and may mean care is transferred elsewhere; in extreme cases the police will be called. We have the right to refuse treatment to anyone who threatens the safety of our staff or patients.
Health information release
I give my consent to Dr Goutham Sivasuthan of Upper Edge Surgery to contact medical practitioners or other bodies I have consulted to obtain health and other information that may be pertinent to my care, and I authorise those practitioners or bodies to release such information (which may include sensitive health information) to Dr Sivasuthan and the practice. I authorise Dr Sivasuthan to include the medical practitioners I have named in patient correspondence (reports, letters or other means) as applicable to my care.
After you submit, we verify your details and our team reaches out to book you into the appointment that suits you best — usually the same day.